(Updated: April 22, 2020)
Due to the coronavirus, the Hamburg State Opera remains closed through the end of the 2019/20 season, by order of the authorities. This means that not only performances from March 13 to April 30, 2020 have been cancelled, but all other performances scheduled through the end of June at all performance venues. This also concerns concerts of the Hamburg Philharmonic State Orchestra at the Elbphilharmonie.
Of course, the Hamburg State Opera will refund the value of all tickets bought by visitors to the performances indicated above.
Many of our visitors have inquired about the possibility of donating the value of their tickets for cancelled performances to the Hamburg State Opera. We are very grateful for this support and delighted to accommodate such generosity; we have therefore added a donation option on our online refund form. Your donation supports the education of young artists through the Hamburg State Opera’s International Opera Studio, the Ballet School of the Hamburg Ballet and the Orchestral Academy of the Hamburg Philharmonic State Orchestra (depending on the event). Of course we would be happy to provide you with a donation receipt for your taxes; this will be sent automatically.
For the reimbursement of your tickets and/or the possibility of donating their value, our online refund form is at your disposal. This is the easiest way for you to inform us how to proceed regarding your tickets. You thereby help us speed up the process of dealing with your requests.
Please note the following information on the refund process:
The online refund form can only be used for tickets bought directly at our ticket office, via phone sales or via the State Opera’s or the Philharmonic State Orchestra’s online shops. Before submitting the form, please check your account and/or credit card statements to ascertain whether you have already received your refund, since we were able to do some refund transactions automatically. This process has now been completed and only affected the performances from March 13 to April 30, 2020. If you have not received a refund by now, please use the form.
If the refund concerns several performances, please indicate this by using the function “Add another event”. You will receive an email confirming the receipt of your refund request to the email address you have entered.
There is a special regulation and update regarding tickets to the “Nijinsky Gala XLVI” on June 28, 2020. The tickets will be transferred to the “Nijinsky Gala XLVII” on June 27, 2021. Ticket buyers will be informed about the exact procedure separately. If you do not wish to have your tickets transferred to 2021, of course the ticket price can be refunded. Due to this regulation, the application process for the “Nijinsky Gala” of the 2020/21 season will not take place.
In order to refund group orders (10 tickets or more per performance) and school orders, please contact our group sales representatives directly via email to firstname.lastname@example.org. The refund form is not suitable for these refunds.
It is not necessary to send us your tickets if they were booked via your personal customer account at the State Opera. You will recognize this from the fact that your tickets include your customer number (abbreviated “KdNr.” on your tickets).
For tickets bought anonymously via the State Opera’s ticket office, please also fill out the online reimbursement form and also send us the tickets in question by mail (ideally with a copy of the email confirming receipt of your reimbursement form) to the following address:
Große Theaterstraße 25
Once we have received the original tickets, we will process your request.
We ask for your understanding that it is not possible to pay out refunds in cash at our ticket office; all refunds must be made via wire transfer.
To return tickets which were purchased via external sales points, such as theatre shops, the online shops of CTS Eventim, visitor organizations or travel agencies, please contact the seller in question directly.
Subscription tickets (including tickets for elective subscriptions and tickets that have been swapped) will automatically be eligible for swapping, in order to maintain the discount our subscribers receive when swapping. You will be able to use your swapping credit for a longer period of time than usual, i.e. for performances through the end of the 2020/2021 season. If you know now or realize during the course of the coming season that you will not be able to use this credit, of course it will be possible to pay out the value. Please also use the online refund form for these refunds. For technical reasons, unfortunately it is not possible to use the credit to pay for subscriptions for the upcoming season.
Should you have paid a surcharge to swap your subscription tickets for the above-mentioned performances, this will be credited to your customer account and the credit can be used for future ticket purchases, or paid out upon request.
We are responding to all requests for refund in the order they are received, but we kindly ask for your patience, since the refunding process will probably take a few more weeks. The team of our ticket and subscription services is available to answer any question you may have via email. Due to the current situation, our box office is currently closed and our availability by phone is very limited. Therefore, we would kindly ask you to refrain from asking unnecessary questions. This will help us refund your ticket purchases as quickly as possible.
The originally scheduled on-sale date for individual tickets for the coming season, May 7 (for subscribers) resp. May 11, 2020 (for the general public) will be postponed to the beginning of August 2020. We will inform you about the exact dates via our website and newsletter, which you may subscribe to here (in German).
Subscriptions for the 2020/21 season may also be ordered anytime online via our website.
We hope to be able to welcome you soon to the Opera House under normal circumstances, and look forward to this time!
Due to current circumstances, our ticket office is closed at the moment. You may reach us by phone until further notice during the following revised hours: Monday to Friday from 10 am to 2 pm, please call +49 (40) 35 68 68. Our ticket hotline is currently not available on Saturdays. You can contact the ticket and subscription service via email to email@example.com.