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Tickets and Service

Ticket service

Große Theaterstraße 25
20354 Hamburg
Tel. +49 (0)40 35 68 68
Fax +49 (0)40 35 68 610
ticket@staatsoper-hamburg.de

Opening hours

Mon – Sat: 10.00 am to 6.30 pm

Evening box office

The evening box office at the State Opera opens 90 minutes before a performance. We kindly ask for your understanding that during evening box office hours, guests for the current performance have priority and that in some cases, advance sales cannot take place even during regular box office hours.

Online Sales

Register once, and you can select your tickets easily and comfortably, book and pay for them – and print them out at home. If available, we recommend the free shipping method “print@home”. We charge a postage and handling fee of €3.00 for sending tickets by mail. You may purchase tickets via our online shop using your credit card (Visa, MasterCard) or – from now on – via “Direct Wire Transfer”.

On-Sale Dates

NEW! Starting with the 2017/18 season, you can purchase tickets for the State Opera’s performances from September to January starting in
May. Please note the following on-sale dates: 

Monday, May 15, 2017 (for subscribers: Thursday, May 11, 2017): Performances of the Hamburg State Opera from September 2017 to January 2018 
Monday, June 12, 2017: Concerts of the Hamburg State Philharmonic Orchestra during the 2017/2018 season
Monday, September 4, 2017: (for subscribers: Thursday, August 31, 2017): Performances of the Hamburg State Opera from February to July 2018
For the performances of the Hamburg State Opera, short-term ticket sales for a limited contingent of tickets begin 28 days (for subscribers: 29 days) before the performance in question.

Special purchase rules apply to the Nijinsky Gala and the Ballet Workshops:
For the Ballet Workshops: Starting at 10 am on May 29, 2017, tickets go on sale at the box office (tickets limited to 2 per customer and household) or by calling +49 (40) 35 68 68. Reservations, bookings via the internet or written orders (via fax, email or letter) are not possible. A limited contingent of tickets will be reserved for persons older than 70 or with a certified handicap of at least 80; these tickets can be ordered via telephone (subject to current availability). The corresponding ID documents must be shown when picking up the tickets. 
For the Nijinsky Gala: Requests in writing (only via mail, with sufficient postage) will be accepted between May 31 and June 3, 2017 at the following address: Hamburgische Staatsoper, Kartenservice/Galabestellung, Postfach, 20308 Hamburg, Germany. Requests and booking cannot be submitted in person and tickets cannot be purchased at the box office or via the internet. All requests will be handled in the order they were delivered to us by the German postal service. Please submit your name, address, customer number (if available), number of tickets requested (maximum of 2 tickets per customer and household) in legible writing (illegible requests will be discarded); please also choose between payment via direct debit or credit card. Accordingly, please submit your account information or your credit card information including the expiry date and verification code. Requests that had to be turned down last year will be treated preferentially if they reach us during the time period mentioned above. From June 15, 2017, we will inform only those whose requests can be fulfilled.

Ticket Sales Points

Tickets for performances of the 2017/2018 season can also be purchased starting on the dates below at all known ticket sales points and via Hamburg Tourismus GmbH: May 15, 2017 (performances from September 2017 through January 2018), June 12, 2017 (concerts of the Philharmonic State Orchestra), September 4 (performances from January through July 2018).

Paying for tickets

Tickets can be purchased at our Ticket Services office in cash and by using your debit or credit card; sales via the phone or in writing can be paid for via credit card (Visa/MasterCard) or by payment via wire transfer / direct debit. Tickets ordered by mail or phone must be picked up and paid for within seven days after the reservation has been received; the exact date will be noted in your written reservation confirmation or during your phone order. If you wish, we are happy to mail you your tickets, charging a €3.00 postage and handling fee together with the ticket price. Tickets will be mailed after payment has been completed. Written requests will be filled in the order they are received. In principle, tickets once purchased cannot be returned or exchanged. Please consult our General Terms and Conditions, which are available via Ticket Services or online.

Reduced Ticket Prices

Students, Apprentices, Federal Volunteer Service members (all up to the age of 30) may receive available tickets for same-day performances at the evening box office for a reduced price.

Unemployed persons and recipients of Hartz IV/ welfare may receive a reduction of 50% on ticket categories 1-7 at the evening box office. The State Opera also participates in the programmes of the organizations “Hamburger Kulturschlüssel” and “KulturLeben Hamburg” with offers that vary from month to month.

Handicapped persons with a certified handicap of at least 80% and their accompanying persons, if applicable, will receive a reduction of 50% on the ticket prices at the box office.

Groups of at least 10 persons receive a reduction of 10% for performances in price categories C to E in ticket categories 1 to 5; groups of at least
40 persons receive a 25% rebate. Groups of at least 25 persons also receive one free ticket for accompanying persons.

Groups of at least 10 students accompanied by a teacher responsible for the group will receive reduced tickets at €10.00 per ticket for group orders placed for performances in the Main Hall.

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