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Tickets and Service

On-Sale Dates for the season 21/22

The general advance sale starts four weeks before each event date, subscribers can purchase additional subscription tickets one week earlier. If these dates fall on a Saturday, Sunday or public holiday, sales begin on the last working day (Monday to Friday) before. For individual events, other advance booking dates can also be set, which we will inform you about in our media. Separate rules that will be published at a later time apply to the ballet workshops and the Nijinsky gala.

On-Sale Dates fpr the season 20/21

The general advance sale starts two weeks before each event date, If these dates fall on a Saturday, Sunday or public holiday, sales begin on the last working day (Monday to Friday) before.

If an event is part of your subscription series, we will inform you in writing by e-mail or letter when you can purchase tickets preferentially and at a reduced price. Additional subscription tickets can generally be purchased three weeks prior to the performance, but for the Ballet Days no earlier than May 27, for the 6th Chamber Concert from May 28, and for the 10th Philharmonic Concert from June 2 or 3. For the performances of "Beethoven Project II" and the film premiere of "A Midsummer Night's Dream" there will be no early sale of additional subscription tickets. Subscribers to the "Ballet 1" series in the 2020/21 season, as well as individual ticket purchasers of the 2020 "Nijinsky Gala" who have not yet cancelled their tickets, will be informed separately about the ticket allocation procedure for the 2021 "Nijinsky Gala."

Visiting under corona restrictins

Attendance at our events is currently subject to strict conditions that serve to ensure the safety of our visitors. Depending on further developments, however, it is also possible that these conditions may be relaxed in the coming weeks, so that, for example, test certificates could be omitted if the Hamburg incidence falls stably to correspondingly low values. We will be happy to inform visitors about the conditions that apply to their presentation in a timely manner by e-mail, provided we have their e-mail address.

As of today, the following applies:
The visit is only possible with a negative coronavirus test (not self-test!) not older than 24 hours or PCR test not older than 48 hours, the proof of a complete corona vaccination (last necessary vaccination date at least 14 days ago) or a convalescent proof (positive PCR test at least 28 days and at most six months ago). Regardless of this, persons with symptoms of an acute respiratory infection may not attend the performance.

Tickets are currently only sold on a personalized basis. For each seat booked, the following information must be provided accurately and completely when purchasing tickets: name, first name, home address and telephone number. The data will only be stored for this purpose and will be deleted after expiry of the statutory periods. Only the person named on the ticket will be admitted to the event upon presentation of an official photo ID at the entrance.

Upon entering the venue, you are required to put on a medical mouth/nose covering (OP or FFP2 mask) and to wear it permanently during your entire visit. Please adhere to the distance rules of at least 1.5 meters everywhere during your stay.
Due to regulatory requirements for infection control, seating is currently restricted, but the current relaxations make it possible to occupy all rows of seats. Please take the numbered seat indicated on your ticket in the auditorium without exception. Transferring to another seat is not permitted.

Information on refunds due to cancelled performances

If you had purchased tickets for performances in the period March 13 to June 28, 2020, you can apply for a refund here. Refunds for tickets for events from November 2, 2020, you can apply here.

Ticket service

Große Theaterstraße 25
20354 Hamburg
Telephone: (040) 35 68 68
Fax: (040) 35 68 610
E-Mail: ticket@staatsoper-hamburg.de

Opening hours

Monday to Saturday from 10.00 to 18.30, closed on Sundays and holidays.
July 5 to August 1, 2021: Monday to Friday from 10:00 a.m. to 2:00 p.m., closed on Saturdays and Sundays.

Please note that entering our sales rooms is only allowed with a medical mouth-nose covering and only a limited number of visitors at the same time. For the purpose of any necessary contact tracing, access is only possible by providing your contact details. We therefore ask you to allow for waiting times and to limit your visit to the ticket office to the time required to purchase tickets.

 

Evening box office

The evening box office at the State Opera opens 90 minutes before a performance. We kindly ask for your understanding that during evening box office hours, guests for the current performance have priority and that in some cases, advance sales cannot take place even during regular box office hours.

Online Sales

Register once, and you can select your tickets easily and comfortably, book and pay for them, and print them out at home, or send them directly to your mobile phone. We charge a postage and handling fee of €3.00 for sending tickets by mail. You may purchase tickets via our online shop using your credit card (Visa, MasterCard), via "Direct Wire Transfer" or via SEPA direct debit.

Paying for Your Tickets

Tickets can be purchased at our Ticket Services office in cash and by using your debit or credit card; sales via the phone or in writing can be paid for via credit card (Visa/MasterCard) or by payment via SEPA direct debit. Tickets ordered by mail or phone must be picked up and paid for within seven days after the reservation has been received; the exact date will be noted in your written reservation confirmation or during your phone order. If you wish, we are happy to mail you your tickets, charging a €3.00 postage and handling fee together with the ticket price. Tickets will be mailed after payment has been completed. Written requests will be filled in the order they are received. In principle, tickets once purchased cannot be returned or exchanged. Please consult our General Terms and Conditions, which are available via Ticket Services or here.

Reduced Ticket Prices

- Children, teenagers and young adults under theage of 30 receive a rebate of 20% for performances
in the Main Auditorium of the State Opera and tickets in ticket categories 1 - 7. In addition, students, apprentices, Federal Volunteer Service members (all up to the age of 30) may receive available tickets for same-day performances at the evening box office for a fixed price of €15.00. Please also note our offers of "YouthCards" and "FamilyCards".
A limited number of tickets for concerts of the Philharmonic State Orchestra for high school and university students (up to the age of 30) are available via the Ticket Service of the State Opera as well as the online ticket service of the Philharmonic Orchestra for € 10,00. Up to two discount tickets may be purchased per concert per
person. The discount is available for tickets in the Price Categories 2 and 3. Student IDs must be shown when entering the venue.
- Unemployed persons and recipients of unemployment benefits (Arbeitslosengeld II) / welfare may receive a reduction of 50% on ticket categories 1-7 at the evening box office. The State Opera also participates in the programmes of the organizations "Hamburger Kulturschlüssel" and "KulturLeben Hamburg" with offers that vary from month to month.
- Handicapped persons with a certified handicap of at least 80% and their accompanying persons, if applicable, will receive a reduction of 50% on the ticket prices at the box office.
- Groups of at least 10 persons receive a reduction of 10% for performances in price categories C to G in ticket categories 1 to 5; groups from 30 to 80 persons receive a 20% rebate. Groups of at least 25 persons also receive one free ticket for accompanying persons.
- Groups of at least 10 students accompanied by a teacher responsible for the group will receive reduced tickets at €10.00 per ticket for group orders placed for performances in the Main Hall.

Cloakroom

Use of the State Opera cloakrooms is free for audience members. Large items (coats, umbrellas, large bags and comparable unwieldy items) may not be taken into the auditorium.

Regular Publications

We are happy to mail you the monthly programme flyers for the State Opera free of charge. You may also subscribe to the State Opera's Journal for a €12 postage fee (subscribers and Opera Card holders pay €6 per season).
Our email newsletters inform you regularly about our current programme and other noteworthy facts from the opera and ballet world. Please register free of charge on our websites.

Opera Gastronomy

Enjoy a rich culinary selection in the stylish atmosphere of our State Opera foyers – one hour before any performance and during intermissions.
Tel.: +49 (40) 35 01 96 58
Fax: +49 (40) 35 01 96 59
staatsoperngastronomie@hamburg.de
www.godionline.com

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